Warranty and Returns
Thank you for visiting our warranty and returns policy page. As a small business, we want to offer the best customer service possible. We thrive to make your experience with us amazing. Please continue reading to learn more about our return or exchange policies.
Please note: We reserve the right to make changes to this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to visit this page from time to time.
Product Return Policy:
If you’re not satisfied with your purchase, you may be eligible for an exchange or store credit, or return, for non-damaged goods within 30 days of receiving your order. Returns must be unused, in the state you received them, and in the original packaging. Customers must contact our support team prior to submitting a request for a possible return or exchange. We reserve the right to accept or reject any purchase, exchange, or return for any reason. Please email with:
- Your name
- A detailed description of the problem
- Your order number
- Some pictures of the issue
Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to contact you back. Customers are responsible for costs involved in return such as shipping costs or any additional handling charges. The return shipping isn’t covered and refunds, when approved, will only be processed back to the original form of payment. Please note, if a refund is determined after we receive the product back, we will refund the cost of your original order minus the cost of shipping usually between $3-$5. This applies even if the order was placed under a free shipping offer. Refunds will be processed within 3-5 business days of receiving the product back.
We cannot provide exchanges or refunds due to damages caused by customer handling, overuse or misuse, storage or treatment.
We reserve the right to request that you return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action. You are responsible for covering the regular cost of return postage.
Product Purchases:
If a product is damaged or defective please contact us for an equal exchange or replacement. Items may only be considered on defective or damaged products, the customer agrees to contact customer support within 14 days of receipt for the return to be eligible. Please contact us for further instructions or questions. Most products are covered under our Warranty. Please refer to our Warranty Policy for more details on what is and what is not covered.
Please note: We do not and cannot take responsibility for delays in shipping or timing. The shipping department works hard to get purchases out the next business day when received before 3 pm EST or they are shipped immediately the following business day. We have no control and takes no responsibility for 3rd party shipping times or delays.
Shipping on Returns
Shipping costs are the responsibility of the customer and are non-refundable.
Our Products are Guaranteed!
If you ever feel your product isn’t functioning properly, you can contact us with your claim and we’ll do our best to make sure it’s right. Our warranty covers all the working parts of our products including our wallets and tools. Warranty coverage begins the day you bought your product. Please read the full details below to understand what is covered under warranty.
WALLET WARRANTY
We stand behind our wallets with high confidence that you will be happy with your purchase. Our wallets are made from the highest quality materials and craftsmanship. If your wallet is not functioning as it should, please contact us or submit a claim. Our wallet warranty covers the functionality and working parts of our wallets including:
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Elastic materials
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Money clips or metal pieces
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Wallet plates or pop-up feature
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Opening or closing of the card compartment
The warranty does not cover claims due to damages caused by customer handling, overuse or misuse, storage, or treatment. We expect that over time general wear and tear will occur and with any product, screws may come loose. The wallet warranty does not cover general wear and tear.
This warranty does not cover the following:
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Lost or stolen items
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Unauthorized repairs or custom modifications, or parts removal
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Cosmetic issues such as scratches, scrapes, and wear and tear
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Screws coming loose or general wear on products – the customer may request a replacement set of screws and a wrench for the cost of processing and handling.
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Other damages not related to functionality are not covered under the warranty
General Wear and Tear and What Is Not Included In Warranty Coverage
We expect that over time general wear and tear will occur. As with any painted product, the paint adhesion to the material can be chipped, cracked, or worn down. In order to keep your wallet in pristine condition we recommend the following actions:
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Never place your wallet in your pocket, bag, or purse with keys or other metal objects. The metal-to-metal contact will scratch and chip the paint and/or the metal surface. Just like on a car, if you take a key to it, it will scratch. Be mindful of what else you are putting in your pocket with your wallet.
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It’s best to keep your wallet in your pocket, bag, or purse against a soft or cloth edge for the longest wear.
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Never use harsh chemical cleaners on your wallet. If it gets dirty, dingy, or just needs a wash, use mild soap and water and wipe with a soft cloth to dry.
Customers looking for a refresh of their wallet face due to normal wear and tear should refer to our Refresh Program.
Refresh Program
Send back your wallet within 365 days of the purchase date for a reprint on your wallet face (the limit is one time from the date of purchase). Customers must contact us prior to the 365-day deadline according to their original purchase date and pay a $15 shipping and handling fee. The customer pays for shipping and handling and no other costs or charges are included for printing. Our team ships back the wallet with the refreshed print on the front.
SUBMIT YOUR WARRANTY CLAIM
Submit your Warranty Claim: send us an email to your support team at support@americanflagwallets.com. Be sure to include a picture of your product and the part that is not functioning. Tell us what’s going on with it and we will assess the situation and get back to you within a few days.
